FAQ
Questions, answered.
Everything you need to know about running Zoril POS in your shop. Can't find what you're looking for? Talk to us.
Getting started
How long does setup take?
Most shops are live in under an hour. Create an account, add your products (CSV import supported), set your branches and you can start selling.
Do I need special hardware?
No. Zoril POS runs in any modern browser on a laptop, desktop or tablet. Receipt printers and barcode scanners are optional and we support standard USB and Bluetooth thermal printers.
Can I import my existing product list?
Yes — use the CSV importer in Catalog to bring in products, prices, costs and stock levels in one go.
Billing & plans
Is there a free trial?
Yes. Every new account gets a 14-day free trial of every feature on a single shop. No card required.
Can I change plans later?
Anytime. Upgrades take effect immediately and downgrades apply at the end of your billing cycle.
What payment methods do you accept?
Mobile Money (MTN, Airtel), bank transfer and card. Annual plans get 2 months free.
Operations
Does Zoril POS work offline?
Yes. The cashier screen keeps selling during internet outages and syncs automatically when you reconnect.
Can I run multiple branches?
Yes — Growth and Enterprise plans support multi-branch operations with stock transfers, branch-level reports and per-branch staff.
Do you handle VAT?
Yes — Uganda's 18% VAT is built in. You can mark individual products as VAT-exempt and the receipt shows the VAT breakdown.
Data & security
Where is my data stored?
Your data is stored in encrypted, tenant-isolated databases. Backups run automatically and you can export everything at any time.
Who can see my sales?
Only people you invite to your account. Roles (Owner, Manager, Cashier) control exactly what each user sees and does.
Can I export my data if I leave?
Yes. Every report is exportable to CSV and you can request a full data export at any time.
Still need help?
Our team replies within one business day.